Frequently Asked Questions (FAQ)
Know Before You Go…
|U.S. Passports – The Passport Services Office provides information and services to American citizens about how to obtain, replace or change a passport. ALL PERSONS traveling outside of the United States are required to present a passport or other valid travel document to enter or re-enter the United States. .
Passport Information – Isabella County Main – Passport applications are accepted / processed between 8:00 a.m. and 3:30 p.m.. You must submit a completed application to the Register of Deeds Office – Rm 220, 200 N. Main Street Mt. Pleasant, MI 48858 – DO NOT sign the application until in the presence of a Register of Deeds employee.
Travel Warnings – Travel Warnings are issued when the State Department recommends that Americans avoid a certain country.
Travel Abroad – Check here for official requirements, download application forms, information on where to conveniently apply, and a wealth of other passport and international travel information.
U.S. Customs – Regulations for U.S. Residents. As an international traveler, you should be aware of the rules for bringing items back from your trip.
S.T.E.P – The Smart Traveler Enrollment Program (STEP) is a FREE service to allow U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate. Besides what’s listed below, they can help you in case you loose or have your passport stolen. You just never know!Receive important information from the Embassy about safety conditions in your destination country, helping you make informed decisions about your travel plans.Help the U.S. Embassy contact you in an emergency, whether natural disaster, civil unrest, or family emergency.Help family and friends get in touch with you in an emergency.
Weather – National Oceanic and Atmospheric Administration’s National Weather Service
Current Airport Status – Flight Delay Information – Air Traffic Control System Center
Currency Converter – Convert US dollars to worldwide currencies
Beach Water Temperatures – Coastal Water Temp Guide
Change / Cancellation Policies / FAQ
All changes / cancellations are subject to additional fees that are imposed by the suppliers.
It’s important to read all terms and conditions of your reservation to see if cancellation or change fees apply. Gopure | Travel Group reserves the right to impose a fee of up to $50 per passenger IN ADDITION to any fees charged by the supplier for any cancellation and/or changes.
Gopure | Travel highly recommends the purchase of Vacation Insurance.
No matter what/where your vacation is, you want to protect your investment. This policy is NOT just in case you need to cancel, it protects every aspect of your vacation, from delayed flights, lost luggage, to medical evacuation from a cruise ship. It’s very affordable too.
What’s up with a price change on a posted deal?
Prices are a snapshot in time because we’re searching hundreds of other travel sites at once, sometimes there are accuracy issues from the information we’re receiving from those sites.
Either the site isn’t updating their inventory with us, has given the wrong path or another traveler has booked the last available seat.
What hours are your customer service?
Monday through Saturday from 10:00AM to 8:00PM.
Clients on a trip and can call our private number 24/7 – if it is an emergency call 911 or the local police.
What is Gopure Travel’s refund policy?
Because Gopure is not a seller (our service is free), we don’t have a refund policy — that’s handled solely by the provider that booked your trip. Not sure what company to talk to? Check your credit card statement and/or go to Bookings to locate your provider’s information.
However, we will definitely help out in any way possible to help resolve an issue.
Do you have insurance?
Yes! Our E & O Insurance is provided by Travel Insured, a AXII / AAA rated company and covers each agent with a $1,000,000 coverage policy.
Extra Fees / Baggage fees / Resort fees
Airline Baggage Fees: What you need to know before you fly.
Baggage fees are per bag and per direction. So one way = one charge. Round trip= two charges. If your flight has a connection, bags will generally transfer from flight to flight and no additional fees will apply.
Hotel Resort Fees: What you need to know before you stay.
A resort fee is a daily mandatory additional charge that the hotel separates out from the advertised price. A resort fee is collected separately from the advertised room rate. The resort fee is almost always paid per room, per night (not per person).
Car Rentals: What you need to know before you drive. Insurance Yes/No?
Always check with your personal auto insurance about rental coverage. And those who aren’t covered by their own insurance, are likely covered by their credit card*.
All four major credit card issuers MAY provide some form of rental car insurance coverage. Drivers who aren’t sure about their coverage should call their credit card company before they leave for their trip.
To make sure you get covered, you must charge your entire car rental on your credit card and decline the supplemental collision damage coverage offered by the rental company. If you sign up for that insurance, you won’t be covered by the credit card company – https://www.esurance.com/info/car/myth-rental-car-coverage-is-always-necessary
Vacation Insurance – Protect Your Family
When planning a trip, nobody wants to think about the “what ifs”, but things can go wrong – even when you’re on vacation. Flights can get canceled, luggage can get lost and injuries can occur. Gopure | Travel recommends that everyone purchases a Vacation Insurance Policy to protect your vacation investment and assure you a great vacation.
- You become ill the day before you’re scheduled to depart on your family cruise.
- You’re injured while on vacation and don’t have the access to proper medical care.
- Severe weather forces an evacuation and you must depart early.
- You fracture your leg and can no longer go on your adventure based vacation.
- You arrive at the airport but your luggage is no where to be found.
- Your flight is canceled and you miss a day of your vacation or cruise.
A Vacation Insurance Policy is a quick and relatively inexpensive way to protect your family and your finances so you can enjoy your travels worry-free. Vacation insurance is a type of insurance that covers the medical expenses and financial losses that could arise while you are traveling. It can be purchased for trips of any length and can be tailored to your specific needs.
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.
We have the answers.
Independent trips are the custom quotes that we will create for your weekend getaway. We use the same vendors & hotels for the best luxury weekend getaways.
Guided trips are pre-planned and can not be customize very much, a complete list is at the top of the page. Click on the link ‘Guided Tours’ at the top of the page and a PDF brochure will open with complete details for each trip that we offer.
- (Average per person $1,810.57)
Yes of course, get in touch with us and we will arrange the details after booking an appointment.
We can provide travel insurance with:
Cancel for Any Reason
Cancel for Any Reason (CFAR) is an optional travel insurance benefit available on some of the plans available with Trip. Usually, this benefit is an additional charge on the plan, but it comes with extended coverage that you may find worthwhile.
Unlike basic trip cancellation coverage, the CFAR benefit has a few eligibility criteria:
Depending on the policy, only available within 10-21 days of initial trip payment.
You MUST insure 100% of your pre-paid, non-refundable trip cost
Cancellation with the travel supplier must occur 48 or 72 hours before departure date, depending on the plan.
Benefits may only cover between 50%-75% depending on the policy.
With CFAR, it doesn’t matter why you have to cancel your trip – you just can. Often times, travelers will purchase CFAR coverage when traveling to a part of the world with civil or political unrest.
This allows the traveler to cancel if uncomfortable with leaving for the trip – second thoughts, fear of safety or a bad omen appeared. Regardless the reason if you are outside 48 hours before your trip, you can cancel.
Without travel insurance and your plans change, your right to a refund is limited. You must call in and request a refund form to be completed on your behalf, or if you booked via a travel agent you must have your travel agent submit the electronic refund request no later than 60 days after the date of cancellation or any payments and deposits shall be forfeited. To avoid cancellation penalties, you should consider purchasing one of the optional travel protection plans.
Without travel protection, if you must cancel your reservation, make any changes to departure date, or reduce the number in the party, you will be assessed a $50 per person Funjet cancellation penalty plus any applicable airline, hotel or other supplier charges. Hotel cancellation polices are established by the hotel.
Please note for Exclusive Nonstop Vacation Flight Packages there are no refunds for cancellations made 30 days or
less prior to departure. For all other Air-inclusive, activities only, or hotel only vacations there are no refunds for cancellations
made 24 hours or less prior to departure. Most air carriers consider a name change to be a cancellation; to avoid penalties for
name changes, full and complete names are required at time of booking. Separate cancellation penalties and non-refundable
deposits may apply to Ski, Asia, Europe, holiday, nonrefundable hotel rates or special event departures. There may be
nonrefundable optional features as part of your vacation such as special sporting event tickets/features, lift tickets, theater
shows or theme park admissions.
There are no Funjet cancel/revision penalty when making reservation changes to Walt Disney World® Resort bookings more than 45 days prior to departure (however supplier fees may apply). Nonrefundable travel agent fees may be included in your package price. Please consult your travel agent.
Airline Penalties: Airline penalties are in addition to the Funjet penalties detailed above and hotel penalties, and are subject
to change at any time. Penalties are applicable upon deposit, full payment or a payment guarantee being made. Published
Air Penalties: These fares have restrictions if revisions are needed and are nonrefundable if canceled unless All-In-One Travel
Protection is purchased. Please note that Basic Economy fares have distinct restrictions that differ from other fares so please
visit the airline’s website or contact your travel agent for the specific restrictions. Changes to, or cancellation of, a Basic Economy flight will result in forfeiture of tickets. Exclusive Nonstop Vacation Flights Air Penalties: The following may be considered
Exclusive Nonstop Vacation Flights Air: Allegiant Air (PC #18-231 or PC# 18-234), Frontier Airlines, Icelandair (PC# 19-077), Miami
Air (PC# 18-230or PC#19-085), Swift Air (PC# 18-229), Sun Country Airlines, Viva Aerobus (PC# 18-228, PC# 18-254 or PC#19-079)
or Volaris (PC# 18-233) in the designated classes of service of F, S, L, C, Z or Y. The per person penalty for Exclusive Nonstop
Vacation Flights cancellation made between 31 and 44 days prior to departure is $125 + Supplier penalties, cancellations made
within 30 days is non-refundable.
Bulk Air Penalties: Each scheduled airline has unique cancellation and revision penalties on bulk airfares ranging from
$50 per ticket to the ticket being nonrefundable unless All-In-One Travel Protection is purchased. Please note that Basic Economy
fares have distinct restrictions that differ from other fares so please visit the airline’s website or contact your travel agent for the specific restrictions. Changes to, or cancellation of, a Basic Economy flight will result in forfeiture of tickets.
ALL PUBLISHED AIR TICKETS ARE 100% NONREFUNDABLE. HOWEVER, EXCHANGEABLE TICKETS MAY BE APPLIED TOWARDS
THE AIR PORTION OF A FUTURE VACATION OR SCHEDULE AIR ONLY BOOKING WITH THE SAME AIRLINE, SUBJECT TO THE
APPLICABLE AIRLINE RETICKETING FEE, ANY INCREASE IN THE AIRFARE COST, AND APPLICABLE FUNJET FEES. TICKET
EXCHANGE IS ONLY AVAILABLE WITHIN ONE YEAR FROM THE DATE OF TICKETING, OR SOONER BASED ON THE AIRLINE
IF THE AIR PORTION IS PAID IN FULL BY THE TIME OF CANCELLATION AND ALL-IN-ONE TRAVEL PROTECTION WAS NOT
PURCHASED. FOR VACATIONS THAT INCLUDE PUBLISHED AIR OR BULK AIR (NOT VALUE) TICKETS ON SOUTHWEST
AIRLINES, THE EXCHANGEABLE AIR TICKET VALUE NEEDS TO BE REDEEMED THROUGH SOUTHWEST AIRLINES DIRECTLY.
If you do not plan to travel on your flight, you must contact Funjet at least sixty (60) minutes prior to your scheduled departure
or you will be considered a “no-show” even if a travel protection option is purchased.
For Exclusive Nonstop Vacation Flights passengers who wish to cancel within the penalty periods and can provide another
paying passenger for the same vacation, you may be entitled to a full refund, less a reservation revision fee and any applicable
supplier and reticketing fees (such refund shall be made within 14 days of substitution). For bulk and published air passengers
who wish to cancel within 7 days or less to departure, substitutions are not allowed and are nonrefundable. Funjet and hotel suppliers must be informed of the names of replacement passengers prior to departure but reserves the right to deny any
revision or replacement. No refunds will be made for missed or unused flights or most features.
Refunds for unused Walt Disney World® Resort Magic Your Way Tickets, and/or, NASCAR race tickets and other similar tickets or passes will not be made. Your right to a refund of unused portions of your car rental is limited and based on individual car company policy.
For customer service issues, Please consult your travel agent.